The Regional Field Specialist will assist field staff by addressing audit-related questions, providing coaching, and engaging with inspectors daily. This role supports the Regional Operations Manager in ensuring adequate and
quality audits while maintaining manageable Cost of Service (COS) rates. In addition, recommend staffing levels for designated areas.
Essential Functions: (The essential functions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.)
Create reports on jobs held open past their schedule date, follow up with inspectors, and provide answers and completion projections to account coordinators.
Coach inspectors as needed, including conducting overview calls, addressing audit questions, contacting non-responsive inspectors, and assisting with non-urgent risk escalations.
Occasional travel, approximately 10%, for in person training, shadowing and inspections, based on customers/company needs.
Conduct welcome calls for new inspectors.
Assign and follow up on first jobs for new inspectors.
Provide feedback to inspectors as needed.
Collaborate with the Regional Scheduling Manger to coach on bidding issues, timely audit acceptance, and scheduling.
Advise the Regional Scheduling Manager on the suitability of auditors for large or coordinated audits.
Conduct new inspector reviews.
Provide feedback on underutilized inspectors.
Suggest certifications for inspectors.
Update the Regional Operations Manager on inspectors needing additional coaching.
Report on non-responsive inspectors to the Territory Manager.
Conduct 30-60-day follow-up calls with new inspectors.
Provide feedback to the Regional Operations Manager on new inspectors who have not accepted work.
Suggest areas of need within the region.
Job Conditions:
Extensive computer work; extensive time spent on phone
Multi-tasking and prioritizing daily tasks
Fast-paced environment
Overtime & travel required when necessary to meet customer and company deadlines
Interpersonal Contacts:
Contacts are normally made with others both inside and outside the company. Contacts include customers,
inspectors and various team members. Most contacts are made over the phone, with internal contact made face
to face.
Emotional Quotient/Communication:
Ability to perform the following functions:
Communicate effectively with Middle and Senior Management
Open, professional dialogue
Positive solution focused communication
Customer Driven
Communicate effectively with staff
Ability to function as a team player
Ability to communicate management decisions positively and with support
Positive solution focused communication
Customer Driven
Actively seeks information on companywide business
Works regularly with manager and team to solicit and communicate information
Act as a role model for staff by instilling and supporting customer and business-focused decisions
Ability to coach and delegate appropriately
Act as a liaison within department and with other departments to promote cohesion
Manage autonomy with accountability
Specific Job Skills and Requirements:
Familiarity with QuikTrak clients and guidelines.
Ability to work in a fast-paced environment while remaining calm.
Experience with various QuikTrak clients.
Familiarity with Revoquest (or current QuikTrak software).
Ability to travel (driving or flying) as needed, sometimes on short notice.
Proficiency with Microsoft Office products.
Professional demeanor.
Flexibility to work outside standard 8-5 hours when needed.
Physical Requirements:
Physical activities required include continuous sitting, talking and hearing; and frequent standing and repetitive
motions using hands/wrists. Position may regularly lift and carry up to 10 pounds. Must be able to regularly travel throughout region.
Education and Experience:
High school diploma required.
Previous experience in a field/inspector role
