Defining a Road map in line with Region-India Strategy and managing the Aftermarket Business for Market area North.
Responsible for Revenues, Customer satisfaction ( CSS ) and DSC scores for the Market Area
Responsible for resolution of techno commercial issues to ensure prompt response to client s needs , thus delivering uptime , satisfaction and client retention.
Understand & develop aftermarket processes to give feedbacks for improvements; Run & participate in projects as required
Identify and develop teams in dealerships ( competence and strength )and help development of the Key Accounts in North
Organize and participate in structured business meetings with Dealership team, Regional team, HO team as and when required - prepare MIS reports, presentations.
Actively support the Key Account Managers deliver on their KPIs
Collaborate with Regional product management, CSA cell, customer support functions and other colleagues in the market area
Accountability:
Dealer s service organization efficiency, quality, capability, capacity.
CSS & DSC results for the dealership
Response & resolution time.
Team & Leadership development
Dealer s efficiency to deliver quality CSA s that helps brick-wall clients
