- Data input & approval of Account opening, maintenance process & SSI functions in downstream system.
- Ensuring the processing guidelines (KOP) are followed with diligence.
- Monitoring the mailboxes in terms of processing and queries.
- Participating in employee engagement activities & effective participation in team huddle and contribution in regular meetings.
- Ensuring the mandatory trainings are completed within the time.
- Leaves and breaks needs to plan in line with process deliverables, ensuring timely updates on HR- Workday.
- Meet productivity target of 100% and makes sure the 2 eye processing is completed within agreed SLA & 100% accuracy.
- Assisting the team and the process in reviewing the KOP.
Control:
- Account opening, maintenance process & SSI has to be followed as per CAM KOP.
- Owning the issues, resolve it on priority and escalating wherever required as per escalation matrix.
Change:
- Identify possible automation opportunities and reduce manual intervention.
- To work in the direction of finding process gaps and ideas to remediate the same.
Your skills and experience
Domain Skills
- Minimum Bachelor s degree or equivalent in relevant field
- 0.6 to 6 years of work experience in corporate Banking
- Basic knowledge of Banking operations/Financial Products (Fixed income cash & derivatives Financial Products and financial instruments including Futures, Options, Swaps).
- Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.)
- Good communication skills. Interaction with the Middle Office and/or Clients to ensure the timely and accurate processing of all life cycle events.
- Must be able to work well and adapt to change in a fast-paced environment
- Ensure that all work is delivered, meet the agreed production standards, and SLA timeframes & responsible for all process related MI reports
- Adherence to STARC standards and procedures and ensuring that there are no lapses or gaps in control.
- Keep team management informed of status of cases and proactively identify and flag issues.
- Creating the EOD (Log reports) for the transactions processed on a daily basis. Ensure EOD controls
- Should be flexible in working hours, also should be able to support in different time zones on rotational basis
- Able to work under pressure and against challenging timescales.
How we ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
