Recovery agent

Company Overview

Pranav Creations Pvt. Ltd. is a highly recognized Women's Clothing Store specializing in unstitched Indian wear. With our wide selection and wholesale options, we strive to provide the best shopping experience for our customers. Customer satisfaction is our top priority.

Job Overview

We are looking for a motivated and experienced Recovery Agent to join our team at Pranav Creations Pvt Ltd. As a Recovery Agent, you will be responsible for recovering outstanding payments from customers and maintaining a healthy cash flow for the company. This is a junior role requiring 1 to 3 years of experience in collections or debt recovery.

Qualifications and Skills

• 1 to 3 years of experience in collections or debt recovery
• Excellent communication and negotiation skills
• Ability to handle difficult and sensitive conversations with customers
• Strong problem-solving and decision-making skills
• Attention to detail and accuracy in record-keeping
• Knowledge of relevant laws and regulations
• Proficiency in using collection software and MS Office applications

Roles and Responsibilities

• Contact customers via phone, email, and in-person to recover outstanding payments
• Negotiate payment plans and settlements with customers in financial distress
• Follow up with customers to ensure timely collections and resolve any payment disputes
• Maintain accurate records of payment collections and outstanding debts
• Collaborate with the finance and legal teams to escalate complex cases and take legal actions when necessary
• Develop and maintain relationships with customers to prevent future delinquencies
• Stay updated with relevant laws and regulations related to debt recovery