Skills and Knowledgeset- Good communication skills, fluent in english & hindi speech
Working with emails, decent typing speed in english- Customer welcoming and handling, understanding & listening skill with patience
Knowledge with PBAX system and call routing, calling softwares
- Basic computer knowledge, windows OS with excel and word understanding
Time management
Inbound process, outbound process, missed call handling, call back service- Cold calling, communicating new offers to customers
Reporting daily calls and conversations to office
- Hold, call back or email resolutions of the queries back to customers after coordinating solutions from support team
Ticket handling- Office events management and execution
Min experience of 1 year in the same field is good
- Interns please don't apply
Job Types: Full-time, Fresher
Pay: 15,
- 00 per month
Schedule: - Fixed shift
Work Location: In person
