Responsibilities
After the job summary, you'll find a list of bullet points that break down specific duties individually. This is a great place to extract keywords for your Receptionist resume.
- Greet clients as soon as they arrive and connect them with the appropriate party
Answer the phone in a timely manner and direct calls to the correct offices- Create and manage both digital and hardcopy filing systems for all partners
Make travel arrangements and schedule meetings based on all partners itineraries
- Deal with bookings by phone, e-mail, letter, fax, or face-to-face
Complete procedures when Guests arrive and leave- Prepare bills and take payments
Take and pass on messages to Guests
- Deal with special requests from Guests
Answer questions about what the hotel offers and the surrounding area- Deal with complaints or problems
Answer telephone calls and take messages or forward calls
- Schedule and confirm appointments and maintain event calendars
Check visitors in and direct or escort them to specific destinations- Inform other employees of visitors arrivals or cancellations
Enter customer data and send correspondence
- Copy, file, and maintain paper or electronic documents and records
Handle incoming and outgoing mail
Qualifications
The final thing you'll see in a Receptionist job description is a list of qualifications that describe everything from the level of education you need to the number of years of experience. Here's what a qualifications list could look like:- More than five years of experience as a Receptionist or Front Office Representative
High school diploma/GED
Adaptable and flexible with an excellent ability to multitask- Self-motivated with strong communication skills
Knowledge of customer service best practices
- Computer savvy with experience in data entry, word processing, and managing files
Job Type: Full-time
Schedule:
Experience:
- total work: 1 year (Preferred)
Work Location: In person
