Overview
The role of a Receptionist in an aesthetics setting is crucial as it serves as the first point of contact for clients and visitors. The receptionist plays a pivotal role in ensuring a smooth and welcoming experience for clients, managing appointments, and providing assistance in administrative tasks.
Key Responsibilities
- Greet and welcome clients and visitors in a professional and friendly manner
- Manage incoming calls and emails, and redirect them as necessary
- Schedule appointments and manage the appointments calendar
- Provide information about services, products, and promotions to clients
- Assist in maintaining a clean and organized reception area
- Process payments and maintain accurate financial records
- Coordinate with the staff to ensure seamless client experience
- Handle client inquiries and resolve any issues or complaints
- Assist in inventory management and ordering of supplies
- Perform light administrative duties such as filing, data entry, and document management
- Adhere to all company policies and procedures
- Stay updated on industry trends and products related to aesthetics
- Assist in marketing and promotional activities as needed
- Contribute to creating a positive and professional atmosphere in the facility
Required Qualifications
- High School Diploma or equivalent
- Prior experience as a receptionist or in customer service role
- Knowledge of aesthetics, skincare, or beauty industry is a plus
- Proficient in using computer systems and standard office software
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and professionalism
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in managing records and payments
- Ability to work effectively in a fast-paced and dynamic environment
- Willingness to learn and adapt to new procedures and technologies
- Understanding of basic administrative and clerical procedures
- Familiarity with inventory management and ordering processes
- Positive attitude and passion for providing exceptional customer service
- Ability to work in a team and collaborate with colleagues effectively
Skills: customer service,communication,organization,multitasking,aesthetics,administrative,management,payments,inventory management
