Validate and process finance-based rebates.
Validate and process claim based rebates.
Make payments to customers/issue credits on time to ensure zero penalties from customers.
Send backups and reports to customers for the payments issued and explain how the rebates are calculated in case of any queries.
Handling customer queries for assigned customers and ensuring proper resolution within pre-defined time frame.
Read contracts and ensure all payments/credits issued to customer are in line with contract and not deviating from contract (any deviation from contract will result in revenue leakage)
Validate and process various ad hoc claims from customers (IOD, FTS, SSA, Pricing, Trade shows, SOP & Audit claims)
Interacting with customers and front office team over emails and calls as and when required.
Raising disputes with customers in case of excess claims and ensuring either customer submits revised claim or if already deducted same is paid back and cleared.
Interacting with sales team and helping them address queries from customers related to disputes and provide them net sales reports for interaction with customers.
Ensure proper accounting of claims via DM log and deduction log and additional accruals.
Understand customer practices, chargebacks process and other sub processes and this helps in connecting dots and raising disputes with greater confidence.
Month end accrual activities and reporting
Skills required: MS Excel, SAP/Vistex, Email communication, multi-tasking, need to be self-motivated, wiling to learn new processes, should work independently with minimum supervision and proactively report issues/gaps in current process and suggest continuous improvement.
