Job Description: Manager Quality
Reporting to: Director, Quality & Ops Compliance
Location: Hyderabad
Experience: 3-5 years (Quality/Customer Service Call Center Environment)
Work Mode: On-site (Mon-Fri)
Shifts: US Shifts
Our Client is a global leader in the ITeS sector. They are committed to delivering top-notch customer service and operational excellence through innovative quality solutions. We are seeking a dynamic and experienced Manager Quality to join their vibrant team in Hyderabad.
Job Role: Manager Quality
Responsibilities
- Devise and establish quality procedures, standards, and specifications.
- Review customer requirements and ensure they are met.
- Identify ways to reduce waste and increase efficiency.
- Set-up and maintain controls and documentation procedures.
- Monitor performance by gathering relevant data and producing statistical reports.
- Measure performance, identify areas of weakness, and recommend and implement improvements.
- Liaise with other managers and staff and provide training, tools, and techniques to achieve quality standards.
- Assess the effectiveness of changes made.
Requirements
- Education: Bachelor's degree in business administration or relevant fields.
- Experience: 3-5 years experience in quality assurance, preferably in an operations/customer service call center environment.
- Industry Knowledge: Prior experience in managing quality/operations teams, especially in BPO for Voice & Non-Voice processes.
- Communication Skills: Excellent managerial, leadership, and communication skills.
- Technical Proficiency: Strong knowledge of quality assurance standards and methodologies. Proficiency in using software like MS Office.
- Analytical Skills: Good numerical skill and understanding of statistical analysis.
- Confidentiality: Understands the value of confidentiality and sensitivity of tasks at hand.
Skills And Competencies
- Communication: Clear and effective communication skills, both verbal and written.
- Problem-Solving: Strong problem-solving skills to address issues promptly.
- Client Focus: A client-centric approach to managing and improving service delivery.
- Leadership: Proven ability to manage and develop high-performance teams.
What's In It For You
- Competitive Salary: Attractive compensation package.
- Professional Growth: Opportunities for cross-functional experience and career advancement.
- Work Environment: Exposure to a multicultural and dynamic work environment.
- Employee Engagement: Regular team-building activities and a supportive workplace culture.
Ready to Lead and Inspire
If you meet the above criteria and are excited about this opportunity, we want to hear from you! Send your updated resume to
[Confidential Information]. Join this robust and employee friendly organisation and take the next big step in your career!
Apply Now and Be a Part of a Dynamic Team!
Our Client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees.
