About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business Line/Function
Global Market Operations (GMO) covers Front Office activities such as ALM/Treasury and Fixed Income local booking. GMO consists of various streams, Control and Investigations, Settlement, Collateral and Reconciliation. GMO teams are also in regular contact with Capital Market Middle Office, Regional Back Office's and Regional Finance.
Job Title
Quality Manager
Date
2024
Department
COCE Trade Processing & Support - Global Market Operations
Location:
Bengaluru/Mumbai
Business Line / Function
COCE Trade Processing & Support - Global Market Operations
Reports To
(Direct)
COCE ISPL Head
Grade
(if applicable)
NA
(Functional)
Number Of Direct Reports
3
Directorship / Registration
NA
Position Purpose
The Quality Manager will be responsible for developing and implementing quality assurance processes, to improve operational efficiency, accuracy, within the COCE ISPL Operations department. The Quality Manager will collaborate with cross-functional teams to identify areas for improvement, monitor performance metrics, and drive a positive risk culture across COCE ISPL.
Quality manager is also required to drive RAPID which is one of the key Projects that aims to create a Positive Risk Culture where staff at every level appropriately manage risk as an intrinsic part of their day-to-day work. Such a culture supports an open discussion about uncertainties and opportunities, encourages staff to express concerns, and maintains processes to elevate concerns to appropriate levels. RAPID also aims to implement the operational risk management framework and monitor operational risk. Hence, RAPID will analyse control results and incidents to identify main operational risks and follow the associated mitigation/remediation actions (including recommendations) to improve quality.
RAPID focuses mainly on the 5 pillars
R- Risk Review
A- Accountability
P- Positive Risk Culture
I-Incident Management
D- Drive Supervisory Effectiveness
Three Objectives of RAPID are,
- To Improve overall control environment
- Reduce Operational Risk
- Reduce Incident
Responsibilities
- Develop and implement a comprehensive quality assurance program for ISPL COCE operations, aligning with organizational goals.
- Design and execute quality control processes to improve over control environment.
- Conduct regular surprise audits and reviews of operational processes to identify potential areas of improvement and ensure compliance with internal and external standards.
- Collaborate with departmental managers and stakeholders to define quality standards, metrics, and performance targets.
- Analyze data metrics to identify trends, patterns, and areas for improvement.
- Provide guidance and support to operational teams to ensure consistent application of quality control processes and standards.
- Develop and deliver training programs to enhance the knowledge and skills of employees on quality management principles and practices.
- Prepare comprehensive reports and presentations on quality assurance activities, including findings, recommendations, and performance metrics for management review.
- Coordinate on audit missions
- Drive tasks related to segregation of duties & Crown waiver
- As a BCM SPOC, coordinate with BCM and Operations team to ensure BIA, WADI, Cross border testing's are on track
- Monitor and analyze incident trends and patterns to identify areas for improvement.
- Work closely with Ops team to ensure that RAPID's guidelines established are adapted
- Perform Incident Lookback and read across for Critical Incidents
- Monitor Aged incidents and ensuring reduction in number of aged items
- As part of FMEA - Establish missing controls & strengthen existing controls along with the coordination with Rapid Champions, SME's & Managers at the desk
- Performing Checker Certification and also certifying checkers who fail standards
- Monitoring Supervisor Accountability Checklists
- Conduct, Risk & Incident meetings
- Recognize Control Champions
- Acting as a bridge between OPS and OPC on any open incidents and critical discussion
- Foster Risk Consciousness
Technical & Behavioral Competencies
- Minimum 15 years of experience within the BFSI domain.
- Understanding Internal Controls, Operational Risk, Internal or External Audit function or with associated business experience.
- Experience in operational risk
- Good analytical skills and control mindset
- Ability to integrate various information and synthesize them
- Good communication and presentation skills, with ability to interact with operations staff and Senior Management
- Ability to work independently and also as part of a team
- Coordination and multi-tasking skill
Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) for statistical analysis and report production
Skills Referential
Specific Qualifications (if required)
Behavioural Skills
Critical thinking
Ability to synthetize / simplify
Ability to collaborate / Teamwork
Communication skills - oral & written
Transversal Skills
Analytical Ability
Ability to develop and adapt a process
Ability to set up relevant performance indicators
Ability to manage / facilitate a meeting, seminar, committee, training
Ability to understand, explain and support change
Education Level
Bachelor Degree or equivalent
Experience Level
At least 15 years
Other/Specific Qualifications (if Required)
NA 
