Quality Executive

Roles & Responsibilities

Monitor customer support interactions, including phone calls, emails, chat, and social media, to ensure adherence to company policies and quality standards.

Evaluate the performance of customer support representatives and provide detailed feedback on their performance.

Develop and implement quality assurance policies and procedures for the customer support team.

Create and maintain quality assurance documentation, including scorecards, evaluation forms, and training materials.

Prepare and present reports on customer support quality metrics, trends, and areas for improvement.

Identify and recommend improvements to customer support processes and systems.

Collaborate with other departments to ensure a seamless customer experience

Qualifications

Minimum 2 Years of experience in quality Assurance.

Good English proficiency.

Any graduate can apply.