Must Have 1 Year of Experience with BPO as Quality Auditor only.
Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
Coordinate calibration sessions and adherence towards enhancing calibrated process performance.
Execute and follow-up on the Coaching & Action Plans.
