Quality Assurance

Purpose of the job Quality will closely work with projects/operations and quality team in ensuring 100% compliance to the Quality management system. Key Accountabilities/Duties & Responsibilities QMS Development and Implementation : A detailed understanding of ISO 9001 implementation and certification requirement. To ensure all relevant processes and policies related to ISO 9000 are defined and documented. Develop, implement, and maintain a comprehensive Quality Management System plan and also drive the change control management across the unit as per ISO 9001 To ensure monthly Quality analysis to be conducted for Unit and action to be taken to close the point being raised during analysis. Conduct regular quality audits of different departments, to identify areas for improvement Ensure Risk identification, action planning and tracking for respective Unit Ensure Quarterly management review of Quality for the unit is organized. Action items are tracked and taken to closure Training and Development: Coordinate and provide training sessions for Engineering staff to ensure they understand and follow quality Policy and guidelines Work with department heads to identify training needs and develop training programs accordingly with respect to QMS. Guest Satisfaction: Analyze guest feedback and reviews to identify trends and areas for improvement. Customer satisfaction feedback mechanisms are established and monitored with the help of L&D ; regular data analysis is done; corrective and preventive action items are taken to closure. Process Improvement: Identify inefficiencies and areas of improvement within the Engineering processes and project execution. Work closely with department heads to ensure continual improvements is done and suitable improvement initiatives are mobilized to enhance the efficiency and effectiveness of operations. Compliance and Standards: Ensure the all relevant industry regulations and standards for the construction. Stay up-to-date with changes in regulations and make necessary adjustments to the QMS. Supplier and Vendor Management: Evaluate and monitor the performance of suppliers and vendors to ensure they meet quality standards. Collaborate with procurement teams to select high-quality suppliers. Data Analysis and Reporting: Coordinate in preparing QMS audit plan for the Unit with Head Quality Collect, analyze, and interpret data related to quality and performance metrics. Prepare regular reports for senior management detailing the effectiveness of the QMS and areas for improvement. Coordinate with Quality Head in finalizing Quality objectives and Quality Goals, in line with the company strategies, current process performance, benchmarking objectives and envisaged risks. Coordinate with Head of projects and Head Quality while making Quality budgeting for the Projects. Collaboration: Work closely with department heads and staff to foster a culture of quality and continuous improvement. Collaborate with cross-functional teams to implement quality-related projects and initiatives. Crisis Management: Act as a point of contact for quality-related emergencies and critical incidents. Develop and execute action plans to mitigate quality-related crises. Benchmarking and Best Practices: Stay informed about industry trends, benchmarks, and best practices in quality management. Implement relevant best practices to enhance the Construction quality standards.