Quality Assurance Analyst/Quality Coach

• Responsible for managing team performance with specific quality standards.
  

• Constant evaluation and documentation of performance through call monitoring, and assessing them based on predefined evaluation forms.
  

• Should demonstrate strong attention to detail and have analytical and problem-solving abilities.
  

• Training, motivating, coaching, and correcting employees to ensure that standards are met. A desire to help others achieve their best.

• Ensure ongoing compliance with quality and company standards.

Requirements Ideal Candidate:

• Excellent communication skills mandatory, both written and verbal.
  

• Good presentation skills along with knowledge of training.
  

• Strong computer skills, knowledge of Microsoft Office u2013 Word, Excel & PowerPoint. Average Typing Speed for efficiency with documentation processes.
  

• Ability to create content for training programs.
  

• Passion for Customer Centricity u2013 from past experience.

Minimum Qualifications:

• Technical knowledge with Windows and computer hardware troubleshooting.
  

• Experience as a Customer Service Representative 1 -1.5 Years.

• Experience as a Quality Analyst/Quality Coach 1+ year.