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IT/Computers - Software
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 1,800 employees.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
We are seeking a dedicated and detail-oriented QA analyst to join our growing and evolving Operations support team that sits within our First Line of Defence. In this role, you will be monitoring adherence to all Ongoing Monitoring processes at Tide, which will include card disputes, faster payment monitoring, investigation and submitting SARs. You will be ensuring that the correct actions are being taken to identify and report Financial Crime concerns. You will assist in creating, developing, and implementing Ongoing Monitoring quality processes and procedures for Tide. You will look to assess technical accuracy, customer service performance, and conformity to company policies and procedures, through sampling of Ongoing Monitoring reviews and identify gaps.
You will report to the Quality Assurance Team lead and sit within the First line of defense, you will work closely with the Financial Crime Trainers, Ongoing Monitoring Team Leads to advise on areas that need to be improved and what can be done to remove such gaps.
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you'll get:
At Tide, we're Member First and Data Driven, but above all, we're One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for one month of the year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.
At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard.
Read through our to learn about how Tide manages your data
Date Posted: 28/11/2024
Job ID: 101657269
Tide is the leading provider of UK SME business accounts and one of the fastest-growing FinTechs in the UK. We’re used by over 370,000 businesses and have raised over £200 million in funding. We’re just getting started!Tide is transforming the business banking market. Our platform not only offers business accounts and related banking services, but also a comprehensive set of highly connected admin tools for businesses, such as full integration with accounting systems. Using advanced technology, all solutions are designed with SMEs in mind.
