Quality Assurance Administrator

About This Role:

Wells Fargo is seeking a Quality Assurance Administrator.

In this role, you will:

• Monitor and evaluate the quality of inbound or outbound customer calls
• Document quality issues and performance measures for management review
• Oversee a group of service monitors
• Provide information and assists in the feedback and formal education process of other staff
• Work closely with both internal and external customers to meet their service needs
• Act as a subject matter expertise
• Provide information and assist in the feedback and education to staff

Required Qualifications:

• 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong attention to deal with a proactive approach to identifying risks.
• Experience in reviewing operation process and incident reports preferably within the banking or financial services industry.
• Ability to monitor and access video footage to identify potential risk of failures.
• Excellent written communication skills for documenting incidents and providing recommendations.
• Enthusiasm for learning new process and quickly adapting to changes.
• Ability to work independently and collaboratively in a fast-paced environment.
• Review daily banking operations to identify, assess and mitigate operational risks.
• Monitor incident reports assess their impact and suggest appropriate actions to prevent reoccurrence.
• Conduct through reviews of video footage to detect risk failures or breaches and provide timely reports.
• Maintain accurate records of observed incidents and communicate findings effectively.
• Collaborate with various teams to develop and implement quality control procedures.
• Provide feedback and recommendations to enhance existing process and reduce potential risk.
• Prior experience in quality control risk management or operational auditing.
• Familiarity with banking regulations and operational risk framework
• Proficiency in using quality control and risk assessment tools.
• Bachelor's or master's degree from any recognized university preferably in business administration, finance, risk management or a related field
• Minimum of 2+ years of experience in quality assurance quality control risk management or a related field

Posting End Date:

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.