Minimum one year of experience as a caller
Minimum one year of experience as a Quality Analyst
Required to have strong knowledge on ZTP (zero tolerance policy) and red alert
Preparing reports (Daily, weekly monthly)
One to one feed back
Desirable knowledge on - Steps while auditing calls
Root call analysis
First call resolution - FCR
Floor briefing and call play session
Minimum 4 languages need to be known
Qualifications
Candidates opting for this role in Operations requires at least a bachelor s degree in any field.
Competitive salaries
Learning and upskilling opportunities
An extensive medical insurance that looks out for our employees
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