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Genesis HR Services

Quality Analyst

Genesis HR Services
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 1-2 Years
Bengaluru / Bangalore, India
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Job Description

NEED NON TESTING PROFILES

Responsibilities:-

  • Perform Quality Audits (tickets and calls) and meet the sample size requirements

  • The Quality Specialist shall be responsible for Service Delivery Quality in the areas

    assigned

  • Perform activities delegated as per Service Quality Plan

  • Identify metrics to be tracked for the processes, Report the Table F performance on

    monthly basis

  • Perform root cause identification of process failures and implementation of

    corrective/preventive actions

  • Identify and check key controls for all process in QMS related to engagement

  • Understanding Process of Transaction Monitoring, Validation of Sampling Plan on

    Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling

    method adherence

  • Drive project identification and closures

  • Proactive Risk identification & mitigation

  • Assessment of Various standards and requirements on regular basis

  • Reporting and Data Management around the process performance

    Desired / Preferred Skills 1. Specialized knowledge in CS domain

  • Exposure to ServiceNow

  • Lean Six Sigma YB Trained

    Must have skills:-

  • Relevant experience in an International Service Desk

  • Process Management: Auditing, Gap Assessment, Root cause analysis, Coaching &

    Feedback

  • Process Improvement: Problem solving skills, Data Analysis, Presentation Skills

  • Six Sigma/ Lean: Yellow Belt Certified/trained or Green Belt Trained

  • Good command over written and spoken language

  • Ability to or have handled Client Governance

  • Good command over MS-Excel and MS-PowerPoint

    Additional list of responsibilities /

    activities specific to this role:-

  • The Quality Specialist shall be responsible for Service Delivery Quality in the

    areas assigned

  • Perform activities delegated as per Service Quality Plan

  • Identify metrics to be tracked for the processes, Report the Table F performance

    on monthly basis

  • Perform root cause identification of process failures and implementation of

    corrective/preventive actions

  • Identify and check key controls for all process in QMS related to engagement

  • Understanding Process of Transaction Monitoring, Validation of Sampling Plan on

    Qtr. basis, Random audit of TM process on key controls like %age audit, Sampling

    method adherence

  • Drive project identification and closures

  • Proactive Risk identification & mitigation

  • Assessment of Various standards and requirements on regular basis

  • Reporting and Data Management around the process performance

    Job Type: Full-time

    Pay: 550,000.00 - 600,000.00 per year

    Benefits:
  • Commuter assistance
Health insurance
  • Leave encashment
 Provident Fund
Schedule:
  • Day shift
Morning shift
  • Night shift
 Rotational shift
  • UK shift
US shift
Supplemental pay types:
  • Performance bonus
 Quarterly bonus
  • Shift allowance
Yearly bonus

Education:
  • Bachelor's (Required)

Experience:
  • Quality Analysis: 1 year (Required)

 BPO: 2 years (Required)
  • total work: 2 years (Required)


Work Location: In person
  • Speak with the employer*
+91 9116419077

More Info

Industry:Other

Function:BPO

Job Type:Permanent Job

Skills Required

Auditing
Root Cause Analysis
Problem Solving Skills
Process Management
Lean Six Sigma
Presentation Skills
Data Analysis
Servicenow

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Date Posted: 20/10/2024

Job ID: 97155851

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Genesis HR Services
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