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The main focus of Quality Analyst is to perform monitoring. The Quality Analyst (QA) is responsible for monitoring transactions between CSR's and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggesting opportunities for improvement needs in the projects in order to help Teleperformance meet our client's expectations concerning CSR's and project performance.
Date Posted: 27/11/2024
Job ID: 101618715
Teleperformance SE is an omnichannel company headquartered in France. The company provides customer acquisition management, customer care, technical support, debt collection, social media services, and other services. It operates in 88 countries and serves 170 markets.
