QA Operation

Job Responsibilities: - Supervise, hire, and train employees to ensure a high level of performance. - Manage quality assurance programs to maintain the highest standards of service delivery. - Strategize and implement process improvements to enhance operational efficiency. - Ensure compliance with industry standards and regulatory requirements. - Monitor and evaluate performance metrics to identify areas for improvement. - Collaborate with cross-functional teams to drive quality initiatives. - Provide feedback and coaching to team members to foster continuous improvement. Skills: - Strong understanding of BFSI outbound sales processes. - Excellent communication and leadership skills. - Ability to manage and mentor a team effectively. - Proficient in analyzing data and implementing process improvements. - Knowledge of quality assurance methodologies and tools. Requirements: - Proven track record in outbound sales within the BFSI sector, particularly in credit cards, home loans, and personal loans. - Experience in health and life insurance sales. - Ability to work in a fast-paced environment with a focus on quality and performance. - Strong problem-solving and decision-making abilities.

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• BFSI: 2 years (Preferred)

Health and life insurance: 2 years (Preferred)

• Quality Assurance Management: 2 years (Preferred)

Team Supervision: 2 years (Preferred)

• Process improvement: 2 years (Preferred)

Performance Monitoring: 2 years (Preferred)

• Compliance management: 2 years (Preferred)

Collaboration: 2 years (Preferred)

• Management reporting: 2 years (Preferred)

Outbound sales: 2 years (Preferred)

Language:

• English (Preferred)

Location:

• Banglore, Karnataka (Preferred)

Work Location: In person

• Speak with the employer

+91 7347472917