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Job Summary:
MrMed is looking for Customer Support Executives to assist its customers with postorder support over telephone/ chat channels. As a support executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.
About MrMed:
MrMed is India's largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.
For more details click here: https://www.mrmed.in/
Key Responsibilities:
1. Procurement Management:
a. Identify and evaluate potential suppliers, assessing their capabilities and reliability.
b. Manage the end-to-end procurement process, from sourcing to order placement and follow-up.
c. Develop and implement procurement strategies to reduce costs and improve quality.
2. Inventory Control:
a. Monitor inventory levels and analyse consumption patterns to forecast future needs.
b. Implement inventory management best practices, ensuring optimal stock levels to avoid shortages or overstock situations.
c. Conduct periodic inventory audits to ensure accuracy and compliance with internal policies.
3. Supplier Relations:
a. Build and maintain strong relationships with suppliers to ensure favourable terms and service levels.
b. Regularly assess supplier performance, quality, and compliance with regulations.
c. Resolve any issues related to quality, delivery, or pricing in a timely manner.
4. Order Processing:
a. Prepare and process purchase orders efficiently, ensuring all necessary approvals are obtained.
b. Track order status and manage logistics to ensure timely delivery of products.
c. Maintain accurate records of purchases, pricing, and supplier contracts in the procurement system.
5. Market Research:
a. Conduct thorough market research to stay updated on industry trends, new products, and competitor pricing.
b. Analyse market data to identify opportunities for cost savings and improved supplier performance.
c. Report findings and recommendations to management for strategic decision-making.
6. Collaboration:
a. Work closely with the finance department to manage budgets, track expenditures, and process invoices.
b. Collaborate with pharmacy operations and logistics teams to ensure alignment between purchasing and operational needs.
c. Assist in the development of purchasing policies and procedures to enhance efficiency.
Desired Profile/Qualification:
Job Location: T. Nagar, Chennai
Job Types: Full-time, Permanent
Work Location: In person
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Date Posted: 14/11/2024
Job ID: 100381759