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To monitor problems and follow-up of the same in IP and OP through feedback forms from IP and OP and actual patient visit in IP.
To monitor computerization of complaints and inform to the concerned HOD of pending problems and bring forward list of problems to CEO and DMS.
To be responsible for ensuring that corrective actions are taken for service deficiency /additional requirements are met and an analysis report is prepared periodically.
To ensure that effective interface between departments for attending to complaints are maintained. To send appreciation notes to the staff as and when they are received through the IP feedback form.
To reply to the IP feedback form. To interact with other department HOD s in implementing suggestions. To assist the patient/patient attender at the time of code blue paging and death. To identify the persons who require behavioral training and grooming to HRD.To relentlessly follow-up till achieving patient satisfaction and assisting the patient/attender for his/her need and in psychological recovery while being hospitalized.
To perform duty/night manager role as per schedule. To visit patients floor wise including staff and staff dependents. To participate and contribute to departmental quality initiatives. To carry out data collection/support in data collection. To adhere to the safety norms of hospital and follow both patient safety and staff safety rules. To perform any job / task as and when assigned by the superior.Graduate or Post Graduate
2-3 years of experience in the same field
Industry:Other
Job Type:Permanent Job
Date Posted: 09/10/2024
Job ID: 95689433
