Position: Project Solution Advisor - APAC
Location: Hyderabad/Remote
Experience: 7 + years
Result expectation in terms of result areas:
The Solution Advisor Project role is a key and pivotal senior role, and he/she acts as the bridge between the Domain Solution Advisors and the partners.
- Expert in structuring and organizing deployments with partners. This includes the overall program
- management, that is needed for parallel multi-market rollouts down to the appropriate approach and
- structure for the individual market deployment with all project phases from pre-initiation until post deployment
- hyper care.
- He/she will coach, train, and guide the partners in global rollouts in all aspects mentioned.
- Work with the other Domain Solution Advisors as needed the most optimized roll out plan for First Time
- Right (FTR) deployment of the software.
- Subsequently initiate a practical process to formalize knowledge into our Knowledge Base.
- To the extent that partners are fully enabled to deliver via scalable, develop-less implementation.
- Partner facing (and client facing when needed) and is committed to achieving the best results.
- Responsibilities in this include training, explanations and change requests to the methodology.
- Work closely with other Domain Solution Advisors to create best practices within the new intelligent
- organization.
- Willing to travel 20% of the time.
Also:
- Coach key stakeholders in setting and managing scope expectations with partners and customers.
- Leading partner conversations to provide on-the-job training in setting customer expectations.
Core activities
- Guide project teams on best use of Software app to meet client's needs
- Escalation points for Project related queries across all domains
- First point of contact for project related tickets (solving)
- Manage projects, coordinator with CSM/Sales for commercials purposes
- Prioritization input within Project when needed
- Partner and Client facing communication for product
- Voice of the project within Organization.
- Testing new features related to the project
Knowledge
- Experienced in Projects
- CPG Industry knowledge
- Experience in deploying TPx solutions
Main measurements of success
- Orchestrating one's work and timeline drift
Team
As part of the globally based Solution Advisory team, all members execute this role on a full-time basis. This position reports directly to the Solution Advisor Lead.
Key relationships
