- Assists with the collection of regional headcount data/metrics required on a monthly basis.
- Assists with the monthly administration of our metrics-based field service rewards program - SQDC Rewards.
- Assists with the creation of dashboards required to help monitor field service metrics.
- Development and documentation of formal business requirements, primarily at the program level.
- Ability to successfully manage projects from initiation to closure.
- Lead meetings and conduct information-gathering sessions with field leadership and other internal resources.
- Create detailed project plans that include timelines, required resources, and dependencies.
- Monitor and evaluate project performance, identifying and mitigating any potential risks.
- Act as a single point of contact (SPOC) for project status and escalations.
- Building and maintaining effective communication with internal stakeholders, including direct team members, and regional field leadership teams.
- Provide regular project status reports to stakeholders, including project updates and risk assessments.
- Regularly communicate with management to discuss specific priorities, constraints, and deadlines.
Skills and Competencies needed to be successful in this role:
- Embraces a process-driven, continuous improvement philosophy and is passionate about achieving excellence.
- Demonstrates a high degree of integrity and commitment to quality.
- Proven analytical and problem-solving skills.
- Relevant work experience or Project Management Certifications (highly desirable)
- Experienced user of Microsoft Office applications including strong Excel, PowerPoint, and working knowledge of PowerBi (highly desirable).
- Good listening, rapport-building, negotiating, collaboration, and conflict-resolution skills.
- Excellent verbal and written communication skills.
- Highly self-motivated and able to deliver results with minimal supervision.
- Comfortable operating as part of a virtual team.
- Strong team player with a collaborative, practical can-do approach.
- Able to work and deliver in a business-focused environment.
- Ability to successfully handle multiple projects and meet competing deadlines.
- Strong bias to driving continuous improvement.
- Occasional flexibility to attend meetings outside of standard (local) working hours.
