Project Manager

Who We Are:

We are a Digital Customer Experience organization, with a comprehensive coverage of IT Services from Traditional Services to Next Gen Digital Services. At TELUS International, we focus on lean, agile, human-centered design. We have been in the technology business since 2002, with HQs in California, USA.

TELUS International also investment in R&D where innovators, researchers and visionaries collaborate to explore emerging customer experience tech to disrupt the future.

We are about 35,000 employees working across 35 delivery centers across Asia, Europe, North America & Near shore in Central America & Canada.

We are focused on enabling Digital Transformation for our customers by driving Innovation & Automation through self-service options like AI Bots, Robotic Process Automation etc. for hyper personalized, secure, on demand, and elastic solutions. Our workforce is connected to drive customer experience in Media & Communications, Travel & Hospitality, eCommerce, Technology, Fintech & Financial services & Healthcare domains.

How we Help you Grow:

Our development programmes are designed to promote technical growth, enhance leadership and

relationship skills across individuals. To stimulate your career growth, a vast array of in-house training programs which are listed below, but not limited to:-

Trending technical skills

Business domain & customer interaction

Behavioral & effective communication.

Transparent work culture to lift your ideas & initiatives at enterprise level & investment to execute successfully.

Job description

• Facilitates a positive culture that supports organization goals, promotes individual and team initiative, and fosters open communication through all levels of the organization.
• Manages, leads, and evaluates the team based on goals, metrics, and clear performance standards.
• Preparing Incident Report, RCA for critical events and release of Service Improvement plan if applicable.
• 8-10 years of experience in Any Infra support domain
• Experience in Managing operations and projects.
• Provide direction and escalation support to 24/7 Assurance , provisioning teams.
• The role will lead a large team.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
• 8+ years of experience in IT infrastructure and operations management
• Exposure with ITIL framework and IT service management best practices.
• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent leadership and team management skills, with the ability to mentor and inspire your team.
• Strong communication skills to effectively collaborate with technical and non-technical stakeholders.
• Problem-solving mindset with a proactive approach to identifying and addressing technical challenges.
• Exposure to financial management & documentation.

TELUS International Values:

TELUS International recognizes and embraces the importance of values in our ever-changing workplace.

To be successful, all applicants must demonstrate behaviors that are reflective of our values:

We embrace change and initiate opportunity

We have a passion for growth

We believe in spirited teamwork

We have the courage to innovate

*TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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