- Work with external stakeholders to understand and investigate feedback into the service, function or product provided
- Communicate with internal colleagues to understand the needs of different users and their organization as a whole
- Use data modelling practices to analyze findings and create suggestions for strategic and operational improvements and changes
- Consider opportunities and potential risks attached to suggestions made
- Identify the processes and technology solutions required to implement the recommendations
- Able to gain agreement, usually from critical ecosystem stakeholders, on the best method of introducing your recommendations to the service, function or product
- Communicate the benefits of the recommendations across departments and help to address any uncertainty and concern
- Produce written documentation to support the work, report on findings and present to stakeholders when necessary
- Interact between users and development team and convert the client requirements into case stories for the development team
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
- Passion for Social Sector - Demonstrate a genuine interest and passion for working in the social sector
- Travel: Be prepared for extensive travel to various locations as required by the project
- Requirement Gathering- Engage with stakeholders to gather and analyze requirements
- Problem Solving- Develop strategies and implement solutions to address identified problems
- Testing- Conduct thorough testing of developed solutions to ensure functionality and reliability.
- Independence and Motivation- Operate independently and maintain a high level of self-motivation.
- End-to-End Responsibility- Manage projects from inception to completion, ensuring all aspects are handled efficiently
- Continuous Learning and Experimentation- Stay updated with the latest technologies and tools, and be willing to experiment and adopt new methods
- Long-Term Commitment- Show readiness to commit to the project for an extended period
- Pride in Project- Take pride in being a part of our flagship project, contributing significantly to its success.
- Test Case Creation and Documentation- Develop comprehensive test cases and maintain detailed documentation.
- Technical Documentation and Tutorials- Create technical documentation, user manuals, and tutorials to support the adoption and use of developed solutions.
- Wireframe Creation and Development- Design and develop wireframes to visualize solutions before implementation.
- Business Intelligence Tools- Apply experience in BI tools to analyze data and derive insights for informed decision-making.
Required Skills Experience:
- Experience in handling mid or large scale implementations (end-to-end)
- At least 3-6 years of relevant experience in requirements gathering, documenting and getting it signed off from users and critical stakeholders
- Excellent in BRD, FRS, DFD, User Manuals, UML and other business analysis tools
- Excellent in preparing functional test cases along with QA Team and ensuring the quality of deliverables
- Well versed with configuration activities needed for system setup spanning master data creation and setup, user configuration, workflow management etc
- Excellent communication skills, with the ability to talk and present to a range of audiences and conduct impactful demos
- Knack for storytelling, prioritization understanding and obtaining buy-in from multiple stakeholders
- Ability to summarize and effectively present research findings, insights, and recommendations in the context of service delivery models and corresponding data
- Passion for creating solutions with a positive attitude to change
- Excellent analytical skills and an informed, evidence-based approach
- Strong interest in systems thinking and ecosystem development for multifold impact
- Preferably good understanding of information technology applications in the public sector
- Technical proficiency in problem-solving using various technologies.
- Strong communication skills to collaborate with non-technical teams.
- Commitment to continuous learning and long-term project involvement.
