Responsibilities:
- Build and maintain strong, long-lasting client relationships.
- Own your portfolio of brands/clients and drive customer success
- Ability to consistently meet or exceed revenue goals or targets alongside setting up a list of KPIs to track for each client
- From time to time recommend, design, and implement new projects to improve client's digital footprint
- Solid knowledge of new industries as well as digital technology trends
- Ability to make decisions based on clear priorities and drive value through innovation with better and different ways of working
- Effectively navigate through ambiguity and complexities related to client management and build a strong, long-lasting customer relationship
- Ability to partner collaboratively with other functional areas within the company, maintaining updated knowledge of company products and services and upselling them from time to time
- Passion for technology as an enabler for customer and company growth
- Effectively lead and motivate the internal Web, SEO, Content, and G&A teams as well as managers to deliver the best quality of work
- Strong troubleshooting and problem-solving skills with a can do attitude while collaborating with internal departments to facilitate client need fulfillment
Skills required:
- Excellent written and verbal communication skills
- Talented in storytelling and delivering engaging presentations
- Excellent interpersonal and relationship-building skills
- Analytical mind and problem-solving attitude.
- Polished business communication with effective time management skills
- Proficiency in fundamental MS Office software
- At least 2 years of experience using any 2 CMSes and at least 1 e-commerce platform (eg: Shopify, Magento)
- Great team skills with the ability to collaborate with senior leadership
- Ability to multi-task and work cross-functionally with SEO, tech, measurement and analytics, HR, and finance teams.
- Knowledge and understanding of the technical implementations and API documentation
- Google Analytics Power User
Note: Immediate joiners preferred.
