Work closely with Sales, Customer Experience, Product and other groups outside of Content to define and document new requests of the Content org, communicate those requirements to the Content Operational leads,
and ensure that Content fully meets those needs on time and on budget. Ensure that Content is complying with SLAs and coverage levels, and drive corrective actions as needed. Contribute to Content Delivery SOPs and
best practices.
As a Project Manager, you will lead complex, multi-disciplinary projects from start to finish working with stakeholders to independently define and plan requirements, manage project schedules, identify risks, manage
mitigation plans, and communicate clearly across the company. By joining our team you will have the opportunity to work on high-visibility projects and processes, establishing and maintaining customer lifecycle
and health programs that ensure outstanding customer experiences and satisfaction.
Responsibilities: - Main liaison to Sales, Customer Experience and Product for Content-specific needs and requests for
- assigned customers or products
- Receive requirements and work with Content operations leads to create Cost and/or resource estimates
- Actionable work plans.
- Lead and manage Content projects and initiatives and and keep stakeholders informed
- Ensure designated top accounts and/or SLAs in the market have up-to-date health reports and monitor
- for compliance. Follow and assist on plans for any coverage gaps
- Maintain and monitor reports and presentations representing general Content coverage and capability
- Represent Content in Pre-Sales, Implementation and Post-Sales customer meetings
- Lead new SLA and RFP projects for Content. Develop and maintain comprehensive project plans,
- including timelines, milestones, resource allocation, and risk mitigation strategies.
- Quality control - works closely with the Quality Office to promote and maintain a quality first mindset in
- the teams and to support continuous quality improvement
- Facilitate effective communication and collaboration among diverse stakeholders, fostering a culture of
- ownership and accountability.
- Monitor project progress, identify and proactively address roadblocks, and implement corrective actions
- as needed.
- Identify opportunities to streamline processes and enhance efficiency across touchpoints within and
- outside the Content organisation.
REQUIREMENTS/QUALIFICATIONS
- Effective verbal, written, presentation and interpersonal communication skills
- Ability to collect, harmonise and evaluate business requirements without prior exposure to systems and
- processes.
- Successful experience in onboarding customers with products and services
- Experience in project management. Proficient in project management tools (e.g. Smartsheet, AirTable,
- Jira). Proficient in visualisation and dynamic reporting tools.
- Proven ability to successfully ensure compliance with SLAs and influence positive results from multiple
- work teams and offices, particularly in matrixed, global organizations
- Able to champion the transformation of ideas into realities.
- Takes and drives accountability of self and team (behaviors, timelines, etc )
- Ready to work in shift operations.
- The role is hybrid, so you must live near Nielsen s office. Hybrid Workers are those employees who are
- working partially from home which is in the same city as the Nielsen office they are employed with and
- partially from a Nielsen office / site.
MINIMUM EXPERIENCE EDUCATION:
- Bachelor s degree in Business, Communications or related field is required
- Prefer candidates with a project management certification
- Minimum of 10 years overall experience in business operations
- At least 4 years of proven success leading and managing complex projects from inception to completion, in a global environment
