Project Manager - Installation

Company Description

Phantom Healthcare is a global market leader in refurbished medical imaging equipment, specializing in MRI Scanners, CT Scanners, PET-CT Scanners, and Cath-Labs. We offer sales, services, comprehensive maintenance contract plans, spare parts, repairs, and upgrades for radiology medical equipment, including GE 3.0T MRI Scanners. Our focus is on maximizing equipment uptime and quality to support project success.

Job Description Summary

As a Project Manager - Installation you will coordinate planning, delivery, installation and timely implementation of various medical equipment orders to fulfill customer commitments and operationally support business objectives. You will be a primary point of contact for our customer base and internal stakeholders, working collaboratively to meet customer requirements. The primary focus will include Diagnostic Imaging modalities with potential to support other modalities.

This role requires travel and onsite time at customer facilities as well as home-based work. It requires joint interaction with customers, sales, service, customer training functions and other commercial operations team members. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Roles and Responsibilities

Non-Turnkey Projects or Product/Equipment-Only Projects. Responsible for overseeing the project and direct or indirect leadership and/or management of project resources for installation planning that may include equipment-only, suites of products or non-turnkey projects.

Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute the project plan.

In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.

Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.

Drive customer satisfaction and process productivity throughout the installation process.

Identification, escalation and resolution of issues, which might affect customer satisfaction.

Work cross functionally with sales, customer training functions, services & commercial operations teams while owning the project management and implementation process.

Maintain accurate project milestone date accuracy creating visible and predictable data for key business metrics and revenue forecasting.

Support revenue & site readiness forecasting processes.

Perform Quality Assurance test on medical equipment like: CT, X-ray, Cath lab

Required Qualifications

College or University degree in Commerce (Business Analytics, Business Administration, Operations) and / or Engineering or equivalent related discipline.

Minimum 1-3 years of project management experience or indirect expertise in multiple lead installation roles.

Demonstrated project management experience within the healthcare industry or indirect expertise in multiple lead installation roles. (e. g: construction, equipment/devices installation experience).

Willingness to travel cross provincially including overnight stays when necessary.

Desired Characteristics

Pursuing or active Project Management Professional (PMP) certification.

Understanding of regulatory, compliance, EHS and quality requirements for safe and compliant order fulfillment.

Knowledge or experience within the Healthcare industry, as well as Diagnostic Imaging or other medical equipment requiring extensive siting assessment.

Proficient in the use of project Management Software.

Proficient with design tools (AutoCAD, Visio).

Bi-lingual proficiency in English / Hindi would be an asset.