What You'll Do
Project Manager to co-ordinate the plan, associated documentation, and delivery of projects against deadline and delivery KPIs in the customer value hub spanning the Care and Business _VOIS. Typical projects would include:
- Design the overall program plan construct with decomposition into required workstreams, manage the delivery milestones, establish documentation framework with required cadence to build customer confidence and assure delivery. Excellent stakeholder management and communication skills to deliver a multi-year customer high value growth program eg: DE Care, VBI 5 year growth opportunity.
- Definition and implementation of an operating model framework with associated contractual artifacts to contract with a new customer entity eg: IOT Hyper B_VOIS
- Co-ordinate performance evaluation and analysis of an operational business unit to characterise As Is performance and identify transformation opportunities to step change E2E service performance eg: Incident Management B_VOIS
Key Accountabilities & Decision Ownership
- Create long and short-term plans, setting targets for milestones, and adhering to deadlines.
- Delegate tasks to team members best positioned to complete them and oversee delivery.
- Make effective decisions and serve as point of contact when multiple units are assigned to the same project.
- Communicate with sponsors/business leaders and stakeholders to keep the project aligned with goals.
- Perform quality control throughout the project's development to maintain expected standards.
- Adjust schedules and targets as project needs or financing change.
Core Competencies, Knowledge And Experience
- Sound knowledge of Project Management Tools; especially MS Excel, MS Project and Sharepoint.
- Experience in project management in large, international matrix organisation.
- Determined and tenacious with a flexible, can-do attitude; able to work under pressure and to tight deadlines.
- Strong interpersonal and written communications skills the ability to address and influence others at all levels.
- Ability to manage budget and resources.
- Strong leadership and problem-solving skills.
- Good data and analysis capabilities.
- Good commercial and business acumen.
- Good working business operational knowledge.
- Knowledge of lean process re-engineering techniques (eg six sigma)
Technical / Professional Qualifications
- Engineering or Science based degree.
- PMP / Prince 2 (optional)
- Lean six sigma (optional)
Key Performance Indicators
- Customer Experience
- On time delivery
- Delivery of program outcomes
Not a perfect fit
Worried that you don't meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's In It For You
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who We Are
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Top 10 Best Workplaces for Millennials, Equity, and Inclusion,
Top 50 Best Workplaces for Women,
Top 25 Best Workplaces in IT & IT-BPM and
10th Overall Best Workplaces in India in 2024.
Together we can.
