INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers.
Our success and identity are built on the following:
- Rapid time to value.
- Easy to work with.
- INRY assurance for quality and reliability.
We are looking for a technology leader who can manage and build a team of next-generation software engineers, architects, and leaders responsible for driving global projects.
Responsibilities:
- Responsible for leading project teams and providing direction and support to the team for resolving complex critical issues.
- Be the first line of defence for the team to manage customer escalations.
- Align with customer stakeholders and INRY's development and GTM teams to drive customer roadmaps.
- Act as an SME / Trusted advisor to convert customer business requirements into technical outcomes/deliverables.
- Lead a team working on multiple projects supporting customers globally with a keen eye on project scope and budget.
- Monitor team performance and track delivery KPIs to ensure compliance.
- Drive efficiencies by continuously improving INRY's delivery framework and processes.
- Track assigned projects updates, details, status, allocations, etc., on PASS and ensure 100% compliance.
- Actively participate in the weekly Delivery assurance call and discuss the projects updates & challenges (if any) with the leadership team.
- Maintain self and team's billability as per the assigned targets.
- Complete the assigned ServiceNow & non-technical certifications to enhance skills and build credibility. Ensure team members also complete the assigned certifications.
- Align with the SOLVE team on Critical Offerings.
- Educate Sales & solutions teams on delivery capabilities as required.
You will be supported by:
- Strong delivery team that continuously demonstrates high-quality, successful implementations.
- Product and Customer Success teams designed to ensure success during the customer journey at INRY.
- Solid project delivery methodology, automated on INRY's instance of ServiceNow and very well supported by HR and finance operations teams.
- Robust customer success and marketing collateral (case studies, white papers, and success stories) available as references and sounding boards.
- Strong alignment with ServiceNow and other strategic partners.
Job requirements:
- 8- 12 years of experience in project/program management working with high-performing teams.
- Global management experience in a professional services organization is preferred.
- Experience in leading ServiceNow implementation projects is a plus.
- A great attitude with the capability of adapting quickly to INRY culture and hitting the ground running.
- Comfortable engaging with customer stakeholders and giving presentations.
- Ability to facilitate end to end requirements gathering workshops for ServiceNow implementations.
- Ability to communicate effectively with technical and non-technical audiences via multiple channels (verbal, written, etc.).
- Strong people management skills, ready to coach and mentor the team for consulting roles.
- Willingness to work on multi-disciplinary projects to drive enterprise digital transformations.
We offer an INRY Flex policy that allows our employees to choose their work schedule. While we value flexibility, we also expect an overlap with US time zones to facilitate collaboration. Occasionally, late-night meetings may be required. We understand the importance of work-life balance, and if you stretch beyond regular hours, compensatory time off is available.
