Job Description
About. Fretron, India's #1 cloud-based collaborative Transport Management System, was founded in 2017 with a mission to revolutionize the logistics ecosystem by taking freight online. Our platform addresses complex challenges faced by the industry, connecting Shippers, Logistic Service Providers, and Fleet Owners to enable a simpler, more efficient, and responsive logistics network. As a fast-growing SaaS-based logistics organization, we aim to provide innovative solutions that help major companies reduce freight costs, increase order and load management efficiency, minimize delays, and gain end-to-end visibility into their logistics operations.
Roles And Responsibilities. Collaborate closely with the internal team to manage client accounts through various lifecycle stages, including Onboarding, Implementation, Adoption, Engagement, Data Analysis, and Value Delivery. Utilize strong project management skills to ensure seamless client onboarding and implementation. This includes being flexible to travel to client locations as needed.
Serve as a dedicated success manager post-implementation, focusing on ongoing value delivery, continuous engagement, and effective issue resolution. Oversee product delivery processes, ensuring timely and efficient delivery of products to clients while maintaining high-quality standards. Coordinate with logistics and supply chain teams to manage the timely dispatch and delivery of products. Generate regular and custom reports, conduct thorough business analyses, and provide actionable insights to clients regarding their product usage.
Work with the Sales team to renew long-term contracts and identify potential upsell and cross-sell opportunities. Maintain proactive and regular contact with client accounts to maximize their success, enhance product usage, and uncover additional revenue opportunities. Conduct comprehensive training sessions for clients to facilitate successful product adoption. Collaborate effectively with the Operations team and other stakeholders to ensure seamless service and product delivery.
Liaise closely with the Finance team on billing-related matters, ensuring transparency and accuracy. Manage and resolve any issues related to product delivery, working closely with the client to ensure satisfaction. Strong presentation capabilities, coupled with the ability to influence and engage stakeholders effectively. Requirements.
A minimum of 2-3 years of experience in Project Management, Product Delivery, and/or Customer Success in the B2B software product domain. Proven project management skills, particularly in areas of client onboarding, implementation, and product delivery. Preference for candidates with experience in B2B software products. Ability to work well and thrive in a team environment.
Excellent command of MS Office or equivalent suite, especially Excel/Spreadsheets. A proactive and diligent work ethic. Willingness and ability to travel to client locations for project implementation phases and product delivery as required. Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
Experience in coordinating with logistics and supply chain teams to ensure timely and accurate product delivery. Strong written and verbal communication skills. Schedule. Fixed shift (Onsite).
Job Location: Gurgaon (Monday to Friday ).
