Job Details
Description
Summary
The Project Coordinator - Level 1 will consistently meet client expectations by providing exceptional service, quality, and cost efficiency on every project. While working on multiple projects, the primary responsibility of this position is to manage the project from the point of handoff from the Project Manager to the point of return handoff back to the Project Manager by utilizing localization and project management software and ensuring the highest level of client, external vendor, and internal resource satisfaction, quality, efficiency, and timeliness.
Essential Duties + Responsibilities
- Proactively manage projects through each stage of the process, within prescribed time frames and keep the Project Manager informed of any production issues, concerns, and/or delays.
- Make resource allocation/vendor selections for Language, DTP, and QC services based upon availability, qualifications, and cost considerations while maintaining quality standards.
- Formulates effective working relationships with vendors and ULG stakeholders to promote and continuously improve the service.
- Acts as point of contact and liaison for vendor queries.
- Utilize TMS following the internal procedure to assign work to resources, confirm correct instructions, review vendor invoices, etc.
- Ensures receipt, naming, and placement of proper files from the vendor in a proper online directory within prescribed timeframes.
- Maintains ongoing daily communication with PM and/or other departments and resources regarding project status.
- Follows ULG Best Practices, adheres to regulations and uses appropriate systems.
- Other duties as may be reasonably requested.
Education, Experience + Skills
- A College degree in a related field (Business, Language, etc.) is preferred but not essential.
- A minimum of 6 months of experience at the Associate Project Coordinator level or 1+ years of experience within a fast paced office environment is preferred.
- Strong interpersonal and analytical skills for working in a highly focused customer services-oriented environment.
- Ability to multi-task in a time-sensitive and deadline-driven work environment and stay cool under pressure.
- Detail-orientated and proactive mindset.
- Outstanding verbal and written interpersonal communication skills.
- Works well with people from a variety of different backgrounds and cultures and builds relationships with colleagues.
- Strong computer skills with proficiency and familiarity with Windows, Word, Excel, PowerPoint, and Adobe Acrobat.
- Fluent in two or more languages (including English) is advantageous.
Equal Employment Opportunity
United Language Group is an equal opportunity/affirmative action employer. United Language Group prohibits unlawful
discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and any other protected class status under applicable federal and applicable state law.
