Job Description: Team Manager - PMO
Job Summary
The Manager, Project Coordination is an integral member of the Regional PMO Leadership Team responsible for directing, organizing, and mentoring the regional project coordination team.
The Manager, Project Coordination manages and leads the Project Coordinators to ensure the teams have clear guidance on supporting the business. Ensures Project Managers, AEs, and Projects are provided with all necessary support efficiently and effectively. This position will support the team by addressing and resolving roadblocks to success.
The Manager, Project Coordination will have the authority to proactively identify and drive process consistency and improvement with operations leaders to drive project financial success within project management. The Manager, Project Coordination will leverage LEAN principles (such as DMAIC) to improve existing processes, remove waste, drive efficiency, and increase quality throughout. Identifies business needs, develops reporting requirements, analyzes results and provides recommendations to business leaders to make informed decisions that drive results on the P&L.
Primary Duties & Responsibilities:
- Work with PMO leaders to establish regional business goals & objectives
- Measures efficiencies of the organization and identifies areas for improvement. Works cross regionally with project coordination managers do drive consistency throughout.
- Participate cross functionally in the development, acquisition, implementation, and validation of new processes to meet business goals.
- Maintain an understanding of regional project timelines and the skill sets of available staff resources.
- Coordinates, assigns, & prioritizes activities of all project coordination personnel. Personnel may be assigned cross-regionally to support business priorities.
- Track the workload of Project Coordinators ensuring load balancing, resource sharing and efficient utilization.
- Maintains and measures employees performance against performance and productivity standards, conducting employee reviews and training plans.
- Assist in developing growth plans for process and operations staff to ensure long-term success.
- Ensures training objectives are identified and met by all members of the team.
- Responsible for direct leadership and support of staff, ensuring high levels of performance and retention of high caliber employees.
- Responsible for hiring, development, motivation, retention, and terminations.
- Supports project teams with ERP tasks that drive project successes.
- Supports revenue recognition by aiding in direct delivery tracking, collaboration with business analysts and Sr. Leaders. Provides guidance and direction to PMs and PCs. Supports project closure by identifying issues/gaps, generating and analyzing metrics, reporting results and follows up with leadership and team members to drive quality and efficiency.
- Coordinate with leaders in Contract Admin, Purchasing, Accounts Receivables, and Accounts Payables to identify and drive better communication methods and standards.
Complexity:
The Manager, Project Coordination will provide project and task assignments to their team who work closely with the Project Managers and regional Director. The Manager, Project Coordination will manage their team members while working on special projects designed to drive organizational efficiency and profitability.
Decision Making Authority
The Manager, Project Coordination is responsible for leading Project Coordinators in providing project and clerical support and guidance for their project managers and the Tech Ops team. He/she should work transparently with the Project Coordinators to manage their bandwidth and tasks, as well as understanding Diversified's processes and procedures.
Required/Desired Technical Skills or Competencies:
- CSM (Scrum Master) / PMP / CAPM / Lean Six Sigma (yellow or green belt)
- Jira
- Power Bi
- Microsoft Teams
- Excel
- Experience in managing and implementing SOP guidelines
Required/Desired Behavioral Skills or Competencies:
- Communication Proficiency
- Customer/Client Focus
- Leadership
- Organizational Skills
- Problem Solving/Analysis
- Proficient with Microsoft Office
- Ability to switch quickly between tasks
- Ability to meet deadlines
- Open to feedback and direction
Recruitment:
- Interviews
- Technical / other tests
- Closing candidates and keeping them warm through their notice periods
Onboarding
- Onboarding plan
- Seating plan
- Team introductions
- Analyzing data / on performance and following associated processes
Process monitoring, analysis & improvement. Quality Assurance
- Ensuring GCC associates are operating in an optimal way to get the best team results
- Improving process efficiency and propose modifications as needed
- Change management
Day to day supervision of associates
- Keeping an eye on general attitude, peer respect, collaboration, etc.
Time off and shift attendance management
- Manage rosters and shift plans
- Provide timely inputs to HR for allowances
- Approving PTO and holidays
Representation of team for local activities
- GCC committees including workplace, shift management, hybrid
Communication and reporting
- Participate in the weekly GCC Management meetings
- Attend Functional management meetings
- Proactive sharing of relevant information within the GCC teams and Functional leaders
Ongoing talent management
- Setup the team KPI's and performance targets
- Conduct regular reviews and provide feedback
- Be the channel for associates to bring questions concerns, ideas to the organization
- Plan and provide inputs for the Learning and growth plans for associates including trainings and certifications etc.
- Providing mentorship and support on team matters
- Functional leadership (e.g., engineering, PMO, SCM, etc)
Performance Reviews
- Support for lead reviewer - data collection, cover selected points
- Be lead reviewer if needed
- Work with HR on reviews & ratings
- Own Rewards & Recognition with HR team
HR Issues
- Be the champion on Employee Experience and Engagement
- Wear the hat of the associate and the management for decision making
Education/Certifications:
- 5-7 years of work experience in Project Coordination Manager/Lead role with people management exposure
- Bachelors/Masters Degree
- Certifications pertinent to technology area(s) of expertise (preferred)
Work Environment/Shift: Hybrid
All the best !
Disclaimer:
This job description provides a high-level overview of the responsibilities and requirements for the role. It is not intended to be an exhaustive list of all tasks or duties that may be required. The scope of the role may evolve over time, and the responsibilities may change based on the needs of the company and the individual's skills and performance. Management reserves the right to modify or adjust the role as necessary.
