Essential Duties and Responsibilities
Including, but not limited to the following
Project Recruitment
- Ensure that recruitment tasks assigned for projects in Belgium, Switzerland or any other QQFS assigned markets are fully executed
- Reach out to M3 Global Research panellists via phone and carry out cold calling to recruit respondents on allocated projects
- Scheduling interviews
- Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
- Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
- Flag to the senior manager projects of concern, when recruitment progress is off track, and it is likely to require partners
- Ensure that outsource targets for allocated markets are achieved
Panel building and engagement
- Ensure that monthly registrations targets are met for in in Belgium, Switzerland
- Execute the allocated panel building initiatives for Belgium and Switzerland across multiple channels
- Call new registrants to confirm and update email addresses
- Call users to reactivate their accounts
- Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
- Work with the Project Management team to resolve project specific issues for members/respondents
- Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
- Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
- Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels
- Provide high quality support to M3 Global Research members via telephone and email/support ticket communication
- Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
- Investigate fraud respondents and take action based on M3 data quality procedures
- Complete the verification process for newly registered members
- Complete link testing for online Market Research projects and overlays for qualitative online screeners
All of the above tasks and responsibilities are to be carried out during the working hours.
Essential Job functions
Including, but not limited to the following
- Maintain regular and punctual attendance
- Work cooperatively with others
- Comply with all company policies and procedures
- Have a positive and proactive approach to work
- Problems solving personality
- Be able to work as part of an international team and show flexibility in the tasks they are asked to perform
- This can be a fast-paced role, but it is also challenging and rewarding
Supervisory Responsibility None
Competencies
Competency Type
Level
Description
QQFS Panel Team Behaviour & Attitude
Basic
Appropriate professional attitude to work;
Demonstration of punctuality with Recruitment and Admin tasks, timescales, following different process when necessary to ensure smooth project delivery and panel and client satisfaction;
Willingness to help team members.
QQFS Panel Team Quality
Basic
Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility.
Getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance to deliver completes and support panel growth.
QQFS Panel Team Communication
Basic
Proactive, appropriate and professional communication with internal and external stakeholders;
Comfortable at internal meetings, happy to input to panel and recruitment discussions via meetings and or email.
QQFS Panel Team Panel and Client centricity
Basic
Knowing Panel and Clients needs and acting accordingly;
Anticipating their needs, and giving high priority to their satisfaction and customer service.
QQFS Panel Team Process
New starter
Understanding of overall workflow of projects
Understanding of process for Recruiting and Engaging;
Understanding of roles and responsibilities across the Panel team and the wider team;
Completing work within appropriate timescales, accurately judging capacity, communicating any updates to the project team effectively.
QQFS Panel Team Standard Expectations
New starter
Professionalism and Ethics M3 principles and behaviours M3 methods and ways of working.
