- Support team responsible for providing technical assistance to zeta clients and internal business functions.
- This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
- Answering questions from customers about the features and capabilities of our Zeta Application products.
- Developing customer-facing documentation on using certain features on needed basis.
- Ensure that end-to-end display campaigns are run effectively, including tagging, trafficking, and optimization.
- Become a subject matter expert on Programmatic topics such as: platform functionality, campaign best practices, pixel implementation, creative troubleshooting, and more
- Provide technical support of Programmatic platforms, campaign performance, and external DSP tools
- Triage support tickets with issue summary, urgency, and next steps when input is needed from backend engineering teams
Education: BSC / BTech / MCA / MSC
Must have Skills:
Functional Skills and Experiences
- At least 3+ years experience in 24/7 environment providing technical support
- Extensive problem solving and debugging skills
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short notice
- Should have excellent written and verbal communication skills
- Experience of managing customers across locations/ geographies is preferred
- Deep knowledge of the programmatic ecosystem
- In-depth understanding of DSPs, programmatic advertising, real-time bidding, and ad operations.
- Demonstrated analytical ability
- Experience with troubleshooting ad delivery issues, pixel/tag implementation, and bid optimization.
- Experience using DSPs including (but not limited to): DoubleClick Bid Manager, The Trade Desk, and AppNexus. Zeta DSP a plus
- Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction
Technical Skills and Experiences:
- Strong MySQL/Oracle database with minimum 2 yrs. of work experience involving DB (MySQL, Vertica, HIVE)
- Good Knowledge with Hand s on experience on Linux Operating system
- Web technologies & Networking Basics
Good to Have: Certification in programmatic platforms (e.g., Google Marketing Platform, The Trade Desk)
