- As a program manager, you manage end to end programs and bring overall visibility into program delivery ensuring governance structures and timely execution.
- You align the needs and timelines of portfolios by release planning and scrum of scrums.
- You facilitate data driven decision making by tracking, measuring, and visualizing key metrics across the org, and by coordinating all activities from goal setting to launch.
- You bring process and execution best practices, resolving complex roadblocks and / or dependencies
Your Day to Day:
- Organize and lead planning activities resulting in the creation of a release/program roadmap. Ensure all teams align with enterprise planning expectations.
- Define launch strategy for new product capabilities including geographic scope and rollouts, detailed timing, ramp and analytics plan.
- Proactively manage across stakeholder groups to establish interdependencies, identify risks and resource constraints, and eliminate significant roadblocks in a timely fashion.
- Exercise smart decision-making and effectively collaborate with other leaders and stakeholders to address key issues and roadblocks aggressively and in a timely fashion.
- Ensure measurable KPIs are developed for the program, and that they align to the overall KPIs for the product.
- Design and manage pilots and beta testing.
- Create and manage clear Gating Criteria with business partners for Go/No-go decisions.
- Ensure regular, active communication with adjacent programs and external stakeholders, including international regions.
- Identify program impediments and addresses including proper escalation to individuals/groups as needed.
- Lead program retrospectives and commitment to improvement on a regular cadence
- Advocate and manage program implementation according to PayPal s product lifecycle management.
- Maintain awareness of the cross product/program synergies and actively communicate opportunities to simplify or better align work across teams.
- Lead effective project/program governance and stakeholder management, ensuring adequate understanding of timelines, resource needs, risks, contentions, and dependencies.
- Assess the current methodology, identify/rationalize gaps vs. best practices, and continuously improve the process to support our aggressive deployment schedule.
What do you need to bring:
- Overall 10 years of experience and 5 years into program management.
- Relevant experience organizing multiple teams delivering on software/product development initiatives required. Agile lifecycle management experience preferred.
- Successful track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience.
- Proven ability to develop effective, matrixed, cross-organization relationships, collaborating and communicating across business and technology stakeholders and multiple geographies
- Strong technical acumen and strong voice of the customer across the program delivery lifecycle.
- Good knowledge of project management process, project management software tools, templates and management techniques
- Experience with different software development methodologies including the agile development methodology such as Scrum
- Success in developing program/project level artifacts to support a major software implementation program with concurrent releases
Key competency requirements:
- An inherent bias to action
- Proven leadership skills; self-motivated and a self-starter with a Can do attitude
- Team player, energetic personality, quality minded, focused, committed and able to work independently in a fast paced, changing environment
- High degree of professional confidence and credibility with effective presence, strong written and verbal communication skills, able to communicate technical concepts and plans at all levels
- Sharp business judgment, detail oriented yet able to always see the big picture
- Strong partnering and influencing skills in all mediums and throughout all levels of the organization including senior leaders
- Strong problem-solving skills, able to prioritize among many conflicting needs, advocate a course of action, and pursue it consistently
- Ability to adapt, be flexible and responsive to dynamic situations
