About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About The Role
As a Tools and Coordination Program Manager, you will play a critical role in enhancing the efficiency and effectiveness of our teams by overseeing the management and optimization of the tools they rely on. You will be the go-to expert in ensuring seamless access to tools for AEs, SDRs, Sales Managers, and RevOps, partnering closely with stakeholders across the organization to streamline processes and improve user experiences. From ideation to execution, you will manage the full lifecycle of tool-related programs, focusing on process documentation, content development, and cross-functional collaboration. If you thrive in dynamic environments, enjoy fostering collaboration, and have a knack for creating clear and accessible content, this role is designed for you.
On a typical day, you will engage with cross-functional partners to evaluate new vendor solutions, document best practices, and maintain our internal wiki with up-to-date training materials. You'll be responsible for developing and implementing asynchronous training content that empowers employees to independently master essential tools, as well as establishing best practices to enhance workflow efficiency. We are seeking a proactive, detail-oriented individual who is passionate about optimizing operational tools and enabling others to perform at their best.
What You Will Do
- Communication & Stakeholder Management Skills:
- Serve as the primary point of contact for managing and coordinating requests for access to tools across all relevant teams (AEs, SDRs, Sales Managers, etc.).
- Partner with cross-functional teams (RevOps, Marketing Ops, Sales Onboarding) to ensure that new hires have immediate and seamless access to the necessary tools required for their roles.
- Presentation / Facilitation Skills:
- Develop and maintain asynchronous training content to support employees in learning and effectively using tools, ensuring self-sufficiency and proficiency.
- Project Management:
- Manage multiple priorities and projects simultaneously, ensuring that tasks are prioritized to meet deadlines and achieve desired outcomes.
- Collaborate with RevOps to evaluate new vendors and tools, ensuring timely assessments ahead of vendor renewals to enhance team productivity.
- Program Management:
- Develop, document, and maintain clear and comprehensive processes for tool access and usage, ensuring these are easily understandable for all stakeholders.
- Establish and maintain a regular cadence for reviewing and updating tool-related processes and documentation.
- Enablement Functional Expertise:
- Document and promote best practices for tool usage to enhance efficiency and optimize workflow across the organization.
- Ensure tool access and training materials are aligned with organizational enablement goals and support the distributed enablement function.
- Analytical Skills:
- Assess tool effectiveness and make data-driven recommendations to enhance team productivity and operational efficiency.
- Interpret key performance metrics to identify opportunities for impact and ensure rapid AE ramp-up and effectiveness.
- Content Development:
- Create and regularly update a centralized repository of tool documentation and training materials on the internal wiki.
- Document robust, easy-to-use asynchronous training content to ensure if an employee has never used this tool before, they can visit this page, watch the content, and practice to ensure they understand how to use the tools.escribe the specific responsibilities and job functions of the role
What You Will Need
- At least 5 years of relevant experience in Enablement, Program Management, Product Marketing, Sales Operations and / or Sales.
- Ability to thrive in very fast-paced environments, effectively managing shifting priorities and handling multiple tasks without becoming easily overwhelmed
- An aptitude for problem-solving and partnering with cross-functional teams to drive process improvements and enhance tool accessibility.
- Familiarity with sales and marketing operations tools and processes.
- Exceptional communication and organizational skills
- Self-starter with a bias towards action
- Strong operational excellence skills understands how to organize chaos, streamline processes, create workflows to support more efficient working processes.
- Ability to create engaging and informative training materials, preferably with experience in creating video or multimedia content.
Even if you don't meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.
