Program Manager II, Tech - Quality

About the Role

• Being the custodian of the Quality at Uber by managing Manual testing and production bugs management for all the Uber Apps
• Should develop an operational framework from 0 to 1 by identifying gaps in the current execution model leading to process improvements, efficiency gains, and overall quality improvements
• Should be capable of developing new testing capabilities from the ground up, tailored to the needs of business and end consumers.
• Define key OKRs and ensure they are met over and above the defined boundaries and constantly strive to take big bold bets that are consistent with the overall strategy and mission
• Lead implementation of new scale operations processes which includes redefining the strategy, working through vendor partners, and ensuring the minimum impact on the defined KPIs
• Oversee all operations and business activities to ensure the achievement of desired results
• Ability to understand, read & write PRDs to support product teams on quick feature development.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

• Define Test strategy, roadmap and gain operational efficiency for Quality@Uber
• Define the processes to Ensure day to day operations on Quality is working seamlessly without any miss
• Ability to ideate and include different areas of testing (eg. Performance, Load testing, Security etc.,) and should be competent in defining roadmap for scaling the same
• Ability to question the status quo and bring in industry best practices for Quality, Production Bugs management
• Work with the vendors, cross functional Engg. teams to deliver the artefacts
• Ensure OKRs and metrics are on track and raise flags whenever necessary

---- Basic Qualifications ----

• Minimum 4 years of experience in program management around software quality or improving operations or handling any software product/feature development
• Experience in solving problems, both structured and ambiguous, at scale with strong attention to detail in constantly evolving business environments
• Excellent written and verbal communication skills with the ability to influence internal and external partners
• Self-motivated with a strong affinity for vision setting, strategic problem solving, and driving action
• Experience with process design and optimization, program management, customer support strategies, quality assurance, and willingness to explore and learn new technologies
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive customer and product-focused decisions
• Entrepreneurial Mindset - Ability to think Top-Down and Bottom-up

---- Preferred Qualifications ----

• Candidate with an MBA is added advantage
• Ability to plan and execute in an organized manner
• Ability to deep dive both technically and operationally on the problems and achieve operational excellence by finding appropriate solution

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .