Desired Skills
- Have a thorough understanding of the platform
- Lead a 2-tier team of on ground ops managers and PEEs
- Maintain strong relationships with the clientele on a tangible and intangible level
- Serve as liaisons between a company and its clients, ensuring excellent customer service and client satisfaction
- Create plans to address clients business needs
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customer
- Collaborate with internal teams (tech, data analytics, etc) to address customers needs
- Align client goals and targets to the execution
- Develop and maintain strategic long-term relationship with the client, at operational and management levels
- Assess and identify opportunities to cross-sell initiatives/ products of HEAPS to the client
- Manage communication and project delivery between the clients and the internal team
- Measure, track and analyse key account metrics and effectively communicate the same to the client Gather, report and communicate clients feedback on service, technology and product delivery
- Overseeing management information systems and providing analytical inputs
- Keep abreast with industry and market trends and best practices
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Experience/Qualification
- Minimum 4+ years of experience in Healthcare/Insurance (India/US/Europe) industry in a client serving role.
