Program Manager

The leader must demonstrate an ability to anticipate, understand, and act on evolving customer needs, both stated and unstated. Through this, he/she must create a customer-centric organization and use innovative thinking frameworks to foster value-added relations. With the right balance of bold initiatives, continuous improvement, and governance, the leader must adhere to the delivery standards set by the client and eClerx by leveraging the knowledge of market drivers and competition to effectively anticipate trends and opportunities. Besides, the leader must demonstrate a capacity to transform, align, and energize organization resources, and take appropriate risks to lead the organization in a new direction. As a leader, the candidate must build engaged and high-impact direct, virtual, and cross-functional teams, and take the lead towards raising the performance bar, build capability and bring out the best in their teams. By collaborating and forging partnerships both within and outside the functional area, the leader must work towards a shared vision and achieve positive business outcomes.

Program Manager Role and responsibility:

• Distill abstract business concepts and client needs into refined, elegant creative solutions.
• Take responsibility for the creative vision and the standard of output across team members who work under them.
• Have strong supervisory, people management, and leadership skills in order to lead and inspire, hire, develop, and oversee their creative team.
• Create attractive brand stories
• Ensure that all of the organization's or client's creative output/visuals are consistent with the overall brand.
• Lead multiple projects from conception to completion in accordance with deadlines.
• Collaborate with other team members and stakeholders.
• Train and guide subordinates into accomplished professionals
• Monitor results of team efforts and propose actions for the future

Required skills:

• A fine arts degree (preferred) or an undergraduate degree in graphic design, visual communication, typography, or a related subject, or equivalent professional experience.
• Ability to work with clients to understand detailed requirements and determine a creative vision that matches client briefs.
• Excellent interpersonal skills to clearly and effectively communicate the creative vision, concepts, ideas, and solutions to stakeholders, internal teams, and clients.
• Ability to work effectively in a team setting, including synthesizing abstract ideas into concrete design implications.
• Extensive supervisory experience (including leadership, team-building, and delegation) leading and managing a creative team.
• A solid grasp of art history, design history, photography and the visual arts, pop culture, and counterculture fluency in current technology, politics, a deep understanding of the zeitgeist of social tastes and current affairs

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.