GURUGRAM, India
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do
jobs never done before.
Function : Customer Experience
Reporting To: TL- Service Delivery
Job Level: Assistant Manager/Manager
Purpose of the Job
This role is responsible for project management and service delivery of all products & services.
- Project management, planning and scheduling implementation of MPLS services.
- On Time, within budget Implementation of the complete project
- Customer engagement to address customer dependencies & e2e project delivery as per signed scope of work.
- Enhance service delivery experience for the customer & revenue for the organization
Key Deliverables
- Customer engagement & communication
- Project kick off meeting/call with Customer
- Resolution of customer dependencies
- Share Project Plan with the customer
- e2e tracking & monitoring of project delivery
- Proactive & timely project status update to the customer
- Project Stage tracking & ensure timely delivery
- Project follow ups, escalations and constraint resolution
- Delivery of third party media/bandwidth
- Customer CPE integration & testing
- Schedule planned activities with the customers
- Accelerate & Maximize revenue by faster deployment of project
Skills Required
- Good understanding of project management concepts and methodology
- Excellent relationship management with customer, cross functional team
- Good written and verbal communication skills
- Good understanding of products, services
- Good planning & execution skills
- Can do attitude & problem solving skills
- Quick thinking & analytical ability
- Process orientation and eye for detail
- Result Orientation
Educational Qualifications
- 6 10 years project execution experience in Telecom/ISP industry
- Sound understanding of telecom technology,
products & services
Work Experience
- Diploma Technical, preferably B.E/B.Tech
- Qualify CS Hiring Test
- Strong communication skills
- Strong planning and execution skills
