Program Director

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience.

Founded in 2000, the company specializes in providing quality engineering, QA automation, performance assurance, intelligent automation (IA) and robotic process automation (RPA), customer experience management, site reliability engineering (SRE), digital testing as a service (DTaaS), cloud, and data analytics solutions and services.

With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. QualityKiosk Technologies has been featured in renowned global advisory firms reports, including Forrester, Gartner, The Everest Group, and Hurun Report, for its innovative, IP-led quality assurance solutions and the positive impact it has created for its clients in the fast-changing digital landscape.

QualityKiosk, which offers automated quality assurance solutions for clients across geographies and verticals, counts 50 of the Indian Fortune 100 companies and 18 of the global Fortune 500 companies as its key clients. The company is banking on its speed of execution and technology advancement as key factors to drive a 5X growth in the next five years, both in revenues and number of employees.

Job Description:

We are seeking an experienced and strategic-minded TCoE Program Director to lead Testing Center of Excellence (TCoE) program for our customers. The TCoE Program Director will be responsible for developing and executing a strategic plan that aligns with the overall business objectives. This role involves providing leadership and direction to the QA delivery team, including test managers, analysts, engineers, and other stakeholders.

Key Responsibilities:

1. Strategic Planning: Develop and execute a strategic plan for the TCoE that aligns with the organization's overall business objectives.

2. Leadership and Direction: Provide leadership and direction to the QA delivery team, ensuring alignment with project goals and objectives.

3. Testing Standards and Processes: Define and enforce testing standards, processes, and best practices to ensure consistency and quality across all testing projects.

4. Risk Management: Identify and mitigate risks associated with testing processes and projects, ensuring minimal impact on the software development lifecycle.

5. Performance Measurement: Define key performance indicators (KPIs) to measure the success of testing activities and report on these metrics regularly to stakeholders.

Qualifications:

- Bachelor's degree in Computer Science, Engineering, or related field.

- Proven experience in a leadership role within a Testing Center of Excellence (TCoE) or similar environment.

- Strong understanding of software testing methodologies, tools, and processes.

- Excellent leadership and communication skills, with the ability to effectively collaborate with cross-functional teams.

- Experience in defining and enforcing testing standards, processes, and best practices.

- Proficiency in risk management techniques and strategies.

- Ability to define and measure key performance indicators (KPIs) to assess testing effectiveness.

- Strong analytical and problem-solving skills.

- Ability to adapt to changing priorities and deadlines in a fast-paced environment.