Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Responsibilities
Job Summary
- Audit and Compliance: Conduct regular audits within the Vendor Management System (VMS) to ensure compliance with client requirements and internal standards.
- Requirement Management: Oversee the documentation and validation of client requirements, supporting efficient staffing processes and ensuring alignment with program goals.
- Quality Assurance (QA): Implement QA procedures and perform audits to identify and correct discrepancies in staffing processes, both written and verbal.
- Staff Augmentation: Coordinate worker profile management, including assignments, extensions, and terminations, in line with client demands.
- Handling Workload Spikes: Act as a support resource for junior specialists during high-volume periods, ensuring timely task completion and program continuity.
- Work Order Management: Manage updates to work orders, including extensions, terminations, and other changes, ensuring accuracy and compliance within the VMS system.
- Program Oversight: Monitor the progress and performance of the MSP program, tracking key metrics such as resource utilization and task completion.
- Communication: Maintain open communication channels with internal teams and external stakeholders to ensure program alignment and timely resolution of issues.
- SOW Management: Collaborate with stakeholders to transition staffing assignments into Statement of Work (SOW) agreements, ensuring seamless integration with existing processes.
- Program Growth: Identify opportunities for program improvement and contribute to the development of strategic initiatives aimed at enhancing program performance.
Requirements
- Bachelors degree in Business Administration, Human Resources, or a related field.
- Experience in MSP coordination within the staffing or workforce solutions industry is preferred.
- Strong attention to detail and a high level of accuracy in data management and documentation.
- Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams.
- Ability to manage multiple tasks concurrently in a fast-paced, deadline-driven environment.
- Familiarity with VMS platforms such as VNDLY is a plus.
- Proven ability to work independently and as part of a collaborative team.
- High level of adaptability and willingness to embrace change in a dynamic work environment.
