- This is a Senior Level Management role with both functional and business responsibilities
- He / She will be responsible for setting up, leading & driving the directions and outcomes of the consulting practice, aligned with the companys strategic directions
- Contribute to business / revenue growth in all the defined lines of business of the consulting practice - including continuous improvements, fraud investigations services, and other strategic services
- Contribute to staff planning, hiring, and utilization against billable and revenue targets
- Design and execute strategic services delivering business value to clients
- MBA with 10 to 12+ years of hands-on experience in a Bank, with exposure to processes and procedures related to fraud detection / prevention experience, exposure to regulatory requirements, exposure to international practices
- Need to be comfortable using, talking, and selling tech and tech services
The Role
- Work closely with CXO s and the Sales team in identifying new opportunities.
- Drive the cross-selling of identified services to new customers.
- Inputs to Presales on this line of business.
- Develops processes and procedures to enable productization of identified service lines (defined inputs, defined processes, defined outcomes).
- Set up, train, and monitor a team of business analysts, investigation analysts, domain consultants, to deliver the productized services.
- Track, monitor, report, and control SLAs for the services, as per the agreed TAT.
- Institutionalize reporting and MIS dashboards for key performance measures of services.
- Provides guidance and supervision to team members as work activities are carried out.
- Requires travel to client locations, as required.
Your skills
- Experience dealing with CXO level stakeholders and direct customer interactions.
- Experience with management reporting and trend analysis.
- In-depth knowledge of fraud principles, processes, procedures, and trends of fraud and fraud prevention.
- Broad knowledge of fraud investigations in the context of enterprise fraud risk management in a bank.
- Broad knowledge of fraud risk management products and service offerings.
- Excellent verbal and written communication skills.
- Excellent analytical, statistical, and problem-solving skills.
- Strong organizational, interpersonal, leadership, team-building, decision-making, conflict resolution, and negotiation skills.
- Ability to interact with multiple stakeholders within the organization and in the client s organization and to serve as an expert in this field.
- Ability to manage multiple tasks, maintain confidentiality and listen to ideas and understand the information presented verbally or in writing.
- Conform to the highest standards of conduct and ethics, including sound honesty and integrity.
- A high degree of flexibility, creativity, innovation, and critical thinking.
Your Education / Qualification:
- Master s degree in business administration or the equivalent combination of education, training, or work experience.
