Professional Field Services Lead India

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big

Are you ready to love your job The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

This role is vital to driving the success of GEO field services operations. The role will be responsible for setting clear goals, reporting to the Global Head of Field Services, and ensuring that teams are equipped with the right tools and knowledge to deliver exceptional service across the region.

SITA's Professional Field Services business unit will be continually developed, and this role is a critical component to assist in transformation and growth of Professional Field Services.

• Develop and execute regional strategies for GEO field services, aligning with organizational and global service goals.
• Oversee recruitment, training, and performance management of field service teams.
• Set clear goals and objectives for teams and individuals, ensuring alignment with organizational priorities.
• Lead initiatives aimed at improving service delivery, operational performance, and overall efficiency.
• Efficiently allocate resources, including personnel, equipment, and technology, to meet operational needs.
• Oversee the financial performance of field services, managing budgets to ensure cost effective operations.
• Ensure all field operations adhere to company policies, industry regulations, and compliance standards.
• Identify and mitigate potential risks related to field operations, ensuring smooth and secure service delivery.
• Work closely with internal teams and regional departments to ensure seamless, integrated service delivery.
• Build and maintain strong relationships with vendors and partners to support the needs of field operations.

• Bachelor's degree in information technology, Computer Science, Business Administration, or a related field.
• Minimum of 8-10 years of experience in IT field services or related roles, with at least 5 years in a senior management or director-level position.
• Proven track record of strategic leadership and operational management in IT services.

Technical Skills:

• FSM Software
• Data Analytics (knowledge of Reporting & Analytics Tools)
• ServiceNow & FSM Software
• CRM Systems
• Foundational ITIL Accreditation

Functional Skills:

• Leadership & Team Management
• Strategic Planning
• Innovative mindset

• Operational Planning & Efficiency
• Customer Relationship Management
• Budget Management
• Problem-solving
• Communication
• Risk Management
• Crisis Management

NICE-TO-HAVE:

• Advanced degree or relevant certifications (e.g., ITIL, PMP) preferred.
• Experience and knowledge in the travel industry.

Please Note that Extensive Travelling will be required in this position - up to 50%.

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.