JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
DUTIES AND RESPONSIBILITIES
Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk and Mailroom services.
Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Routinely Inspect all contracted services to ensure performance measures are being maintained
Ensure Corrigo service requests are attended to in time.
Need to manage budget, Spending plan, Budget Forecasting, Po creation , PO Updates, Approving Invoices
Achieve client satisfaction to Client expectations.
Assure a steady, clear and empathic communication flow between the facilities teams and the customers
Liaise with building management and security regarding access, car parking, etc.
Holistic inspection of the facility at least weekly, ensuring it is tidy, organized, in perfect working order and in good repair, with action taken to remedy any issues
Vendor management and supervision, including contractor site briefings
Invoice processing and cost reporting for facilities management
Reporting on metrics, financial results and other data as required
Ensure that the day-to-day operation of Morgan Stanley Facility is conducted in an efficient and effective manner
Being proactive in identifying and implementing more efficient and/or cost-effective processes, including periodic re-assessment of vendors and products
On-call availability after office hours for emergency needs as required
Coordinate events, conference, and meeting room setup with BU and internal CS teams
Manage all rooms set up
Manage all client area facilities
Ensure the level of service standards and cleanliness of the property, meet the set standard of the company
Work closely with HelpDesk, Reception, Catering, and Property Operation Teams
Assist with the preparation and regular update of the Housekeeping Department Budget, in close cooperation with the Management ensuring targets are met and costs are effectively controlled.
Recruit, select and develop Housekeeping employees / vendors to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
Through hands on management, supervise closely all Housekeeping employees / vendors in the performance of their duties in accordance with policies and procedures and applicable laws.
Develop and assist with training activities focused on improving skills and knowledge.
Effectively communicate guiding principles and core values to all levels of employees.
Staff Management
Manage and assist with the personal development of all direct reports.
Develop and manage succession plans and appraisals for all direct reports.
Actively seek to train subordinates in all aspects of the non- technical services.
Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.
Daily/Weekly reports.
Contribute to the Monthly Management Report to client and other reports as required.
Vendor Management
Manage service contracts, including inspections and quality management of service delivery
Prepare tender documentation, evaluation of tenders; prepare contracts
Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all Health and Safety issues and actively participate in Health and Safety reviews
EMPLOYEE SPECIFICATIONS KEY COMPETENCIES
Should have experience in the Finance, Hospitality Industry and Facilities management
Contract Administration experience required.
Excellent people skills and ability to interact with a wide range of client staff and demands.
Demonstrated experience with tendering and service improvement initiatives required.
Knowledge of Occupational Safety requirements
Strong PC literacy and proven ability to manage daily activities using various systems.
Demonstrated experience with continuous improvement initiatives highly desirable.
Demonstrated experience with client reporting and preparation of reports required.
Achievement of Contracted Service Levels and Performance Indicators.
Achievement of contracted Customer Satisfaction expectations.
Management of resource to ensure no disruption to client business.
Achievement of savings initiatives as agreed with Client.
Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
Achievement of performance goals as agreed with manager
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
We're JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
