Total 14+ years with min 8 year exp in leading a team of Application support
Solid Experience of leading teams supporting Cat1 / critical production applications
Experience of supporting critical applications in Payments domain
Payment engines, Payment Gateways
Reconciliation and investigation
Payment Integration
Experience in Payment products like FIS OPF, NPP, CBIS, GPP, PAG
Having experience of supporting any of payment schemes like NPP, RTGS, Cross border Payments, SWIFT, Fast Payments, CHAPS, SEPA etc.
Detailed Knowledge in Change /Problem / Incident management
Solid Experience of managing recoveries and major issues.
Effective communicator and who can work under pressure
Precise Questioning and Answering skills is a must in this role
Experience of running Disaster Recoveries / simulations and BCP exercises.
Open for 24x7 Support
Tools and technologies
Experience in using ServiceNow for incident, problem management and CMDB. Candidate should have understanding of Incidence governance and production change governance.
Candidate should be well versed with logging and monitoring tools like Splunk, AppDynamics, DX-APM, Cloudwatch etc.
Candidate should have experience in traversing Java and Springboot code in GIT and make code fixes in production.
Candidate should have a good understanding of cloud technologies in both AWS and Azure and should be capable of supporting microservices and 3rd party products in cloud and on-prem environments.
Candidate should be familiar with following technology elements
Docker containers
Kubernetes,
Kafka,
MQ,
Unix Shell scripting
Control-M
REST APIs and API gateways like Kong
Databases like Oracle, PostgreSQL etc.
Load balancers and API Proxy
Familiarity with Security tools like CyberArc, Hashicorp Vault, Snyk, Checkmarx etc.
