Overview:
Job Description: Production Support Engineer
Position Purpose: The Senior Application Support is a member of the Prod Application team part of Payments team, who takes responsibility for the production environment of all the assigned applications on the Payments landscape and ensure the PROD environment is stable from Business Perspective. The Candidate is expected to address the Production issues or to provide Technical work around to overcome the issue.
Responsibilities:
When a Critical Issue is reported or if the application becomes offline, Incident call to be initiated and should be on with intended teams, solution is provided and until issue stands fixed, this also includes on providing production fixes and Technical Work around
Expected to work on Shifts (APAC, UK) on rotation.
To coordinate the Production deployment of the applications scheduled or in Emergency.
To support CSI (Continuous Service improvements) and CPI (Continuous Process Improvement).Qualifications:
8+years or more years of professional experience in providing production support for a financial firm, Payments domain knowledge will be an added advantage.
8+ years or more years of experiencing with the following
Technologies; C#, Kubernetes, Docker, Linux, .Net/Java, Rest APIs, MVC, JavaScript, HTML, CSS, messaging queues, workflow engines, caching technologies, Azure, CI/CD, microservices.
Relational database such as Microsoft SQL Server, Oracle, Mongo DB, etc.
Strong knowledge of object oriented programming is required.
Experience working both independently and in a team oriented, collaborative environment is essential
Demonstrated ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
Ability to remain flexible during times of change and react to project adjustments and alterations promptly, efficiently and positively.
Strong written and oral communication skills.
Strong interpersonal skills
Must be able to learn, understand and apply new technologies.
Strong customer orientation.
Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
Ability to influence colleagues and communicate effectively across all levels of the organization.
Ability to manage multiple projects and work effectively under time constraints as necessary.
Excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people.
Attention to detail is a must.
