Skills:
java, SQL, LINUX, L2 SUPPORT, aPACHETOMCAT, AWS,
As a Java L2 Support Engineer, you will be responsible for resolving technical issues and providing solutions to customers and internal teams. You will work closely with the L1 support team to ensure escalated issues are addressed promptly and effectively.
Key Responsibilities
Handle escalated technical issues from the L1 support team, focusing on Java-based applications.
Troubleshoot and resolve application issues by analyzing logs, debugging code, and interacting with databases.
Collaborate with development teams to provide feedback and suggest improvements. Document and maintain a knowledge base of known issues and solutions.
Assist in system monitoring and performance tuning to ensure the stability and reliability of applications.
Participate in root cause analysis for incidents and implement preventive measures. Support deployment and configuration changes in production environments.
Communicate effectively with stakeholders, including developers, customers, and management.
Qualifications
Bachelors degree in Computer Science, Information Technology, or a related field. 3-5 years of experience in Java-based application support or development. Strong understanding of Java, J2EE, and related frameworks (e.g., Spring, Hibernate). Experience with SQL and database management (e.g., MySQL, Oracle).
Familiarity with application servers (e.g., Tomcat, WebLogic).
Knowledge of version control systems (e.g., Git, SVN). Excellent problem-solving skills and attention to detail. Ability to work independently and within a team.
Preferred Skills
Experience with cloud platforms (e.g., AWS, Azure). Understanding of microservices architecture.
Knowledge of monitoring tools (e.g., Splunk, ELK).
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